Customer requests, technician matching, scheduling, and support.
The public site stays simple. The portal handles technician applications, ZIP-radius matching, job tracking, appointment windows, and complaints.
Match by ZIP. Control how many technicians receive each lead.
Every request keeps the ZIP, address, equipment behavior, status, schedule, and support history together.
Technicians matched per request.
Technicians in preview network.
Portal pages stay out of sitemap.
Apply by company, base ZIP, radius, and capacity.
New technicians start pending until admin activates them for matching.
Admin Review Preview
11746 base ZIP, 45-mile radius, 8-lead daily cap.
Capture the ZIP and equipment behavior before matching.
The request form collects the exact details technicians need before they accept or schedule.
Admin controls how many technicians receive each lead.
Closest active technicians inside their service radius are selected first.
Current preview setting: 3 technicians
| Rank | Technician | Base ZIP | Distance | Status |
|---|
Leads, accepted customers, schedule, and status.
New Leads
6.8 miles, ZIP 11746. Unit starts then shuts down.
Scheduled
Diagnostic appointment. Customer confirmed access.
Completed
Job complete. Support ticket closed.
DoneStatus without repeated phone calls.
Customers see the request, status, appointment window, and support options.
Control matching and technician status.
| Technician | Coverage | Status | Action |
|---|---|---|---|
| Miller Pool Heat Pros | 11746 / 45 mi | Pending | |
| North Shore Pool Heat | 11791 / 35 mi | Active |
Feedback and complaints stay private.
Ticket Queue
Support Technician needs admin review before dispatch.
Complaint Customer complaint requires follow-up.